Frequently Asked Questions

1. What is the typical age of your group?
 Over the past 17 years we have had as young as early teens to as old as late eighties and everything in between. 

2. What is the typical size of your group?
 Our groups have consisted of 20 persons to 30 persons.

3. Do I purchase my own airline ticket?
 As a tour group, we have the advantage to get our tour guest the best airline price available. Therefore, we are responsible to provide the airline ticket price to you.  Once you are confirmed with your deposit to be on a tour, we will give you a TOTAL cost of the air.

4. Do I need to have insurance?
 This is a personal preference.  However, we highly recommend you inquire with the insurance site we have provided to you for your convenience, Alliance Insurance so you are educated on the needs when traveling international. Travel insurance can minimize the considerable financial risks of traveling: accidents, illness, missed flights, canceled tours, lost baggage, theft, terrorism, travel-company bankruptcies, emergency evacuation, and getting your body home if you die. Each traveler's potential loss varies, depending on how much of your trip is prepaid, the refundability of the air ticket you purchased, your state of health, the value of your luggage, where you're traveling, the financial health of your tour company and airline, and what coverage you already have (through your medical insurance, homeowners or renters insurance, and/or credit card).
For some travelers, insurance is a good deal; for others, it's not. What are the chances you'll need it? How willing are you to take risks? How much is peace of mind worth to you? Take these considerations into account, understand your options, and make an informed decision for your trip.

5. Is smoking allowed?  
If you are a smoker, you should know where most of the prohibited areas are.  When you are with the group on our tour bus, there is NO smoking.  Most of our hotels will also be non-smoking.

6. How do I know how much to pack and are there limits with the airlines? 
Typically plan to pack for two outfits per day.  Your day excursion outfit, and an outfit that you will put on after you have freshened up to come to dinner.  Do not feel you need to do this – but that is typically how past tour guest have planned their days of packing.  You also want to allow for space to pack any items you purchased while on your tour to take back home. The airlines, on INTERNATIONAL FLIGHTS, typically allow for ONE luggage 50 lbs or less to be checked for FREE.  On DOMESTIC FLIGHTS, typically luggage at 45 lbs.  ONE carry on (that will fit in the overhead) and your ONE shoulder strap man sachel or woman purse.


Please NOTE: each tour member is limited to one large suitcase and one small carry on due to limited baggage area on buses. For some airlines and taxi/coach transfers, extra luggage may be subject to an extra charge due on the spot.

7. What type of clothing and shoes should I pack?
Always check the international 10 day forecast to give you an idea of what clothes to pack.  Spring light clothes with a jacket; Summer light clothes; Fall light clothes with a jacket.  Most important, comfortable shoes or sandals. A more than casual outfit for the evening.


8. How much walking is involved
Each day will be a little different.  Plan to walk a distance of 3 to 5 miles per day on average.  Remember this will be stretched out over the course of the day in between meals and tours.


GUESTS NEEDING SPECIAL ASSISTANCE . We regret that  we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

9. Does the land cost include a double or single room occupancy?

 Our land cost is based on double room occupancy.  For those requesting a single room, there is typically an upcharge of €30  (30 euro) or approximately $42 US per night.

10. How much spending money should I bring and where do I exchange for foreign currency?
Only you will know what your intentions are for traveling.  Looking to purchase gold, excessive clothing, wine, trinkets.  As we get closer to your tour date, we will have a GROUP MEETING to go over all of these specific details found at this FAQ site.  
Foreign currency can be purchased with most local banks (a phone call in advance helps for them to order the currency).  From the day of our call or visit to the bank, expect your foreign currency to arrive 3 to 5 business days later.  


You may also visit any American Automobile Association (known as Triple A). 


In addition, you may also receive foreign currency at any International Airport, such as Cleveland Hopkins.
Lastly, while you are in Italy (or any other foreign country), there are ATM machines abundantly located, that allow for Visa travel cards (as an example) to receive foreign currency exchange.


11. Do I need to stay with the tour group every day even if I wish to rest or do something different (explain tour guides) ?
Italy Plus Tours highly recommend the days that are planned simply for the cultural education you will receive from the professional tour guides as well as having the comradery of your fellow travelers making memories along the way.  However, we respect that some travelers wish for private time, down time, or simply to go their own way.


Please understand, should a traveler decide to take their own excurision not planned with Italy Plus Tours, YOU are totally responsible for your expense, travel, and any incidentals that come your way.  YOU are also making this decision at YOUR own risk.

12. Do I need to sign a Travel Waiver Form?
Traveling with Italy Plus Tours, you will need to read the Policy & Procedures which lead you to reading and signing the Travel Waiver Form.  A Travel Waiver Form must be signed and on file for each tour guest traveling with us. 

13. Are tips included?
As stated on each Italy Plus Tour package, tips ARE included.  However, if you feel so inclined to offer an additional tip for a service that was exceptional, it is your personal preference to do so.

14. Can I use my cell phone if I need to make a call back home to the United States?
It is recommended that you call your mobile service provider so they may educate you on international calling.
 
15. Will I need to have my Passport with me at all times
Yes and No.  While traveling abroad to any foreign country, you must have your Passport (and another form of ID such as your Driver License) in your possession while going through all airport interchanges.  While you are touring, please have a copy of your Passport to keep with you, and leave your actual Passport at the hotel.  Having an additional copy of your Passport in your safe box at home is also a good suggestion. 

NAMES MUST MATCH PASSPORT!  The name given on your Italy Plus Tour booking must match the name on your passport, and in-turn, the name on your air ticket. Any variation between the spelling of your name on your air-ticket and passport will require re-ticketing, often at the cost of a completely new ticket.

16. I see there are “options” on the tour.  Explain what that means.
“Options” simply gives you the opportunity to join in this excursion for the day, or join the remaining tour guest with what will be planned for that specific day.   For example, should we be traveling to see the Sistine Chapel – and you have already seen this in a previous tour, it is your option to go or not to go on this excursion.

17. Should I bring an umbrella and or sunscreen?
Packing a “portable” umbrella does not take up much room and can be used unexpectedly.  Sunscreen is always advised.
 
18. Can I cancel my tour and receive any or all of my money in return?
Please read the Policy & Procedures information guide on our website to give you a complete explanation.  Please NOTE:  No refund will be given for any unused tour times, may it be a tour guest choice, inclement weather, operational situations or for any other reason.

19.   What if I get sick (in need of medical attention) or hurt during the tour?
Safety and reassurance on our tour are what we will strive for.

If you're worried about getting sick while traveling, rest assured: Most of Europe offers high-quality medical care that's as competent as what you'll find at home. The majority of Europe's doctors and pharmacists speak at least some English, so communication generally isn't an issue.

Nearly all European countries have a universal health care system. Though some people refer to it as Europe's "free health care" system, in reality, it's not really free. While each country has its own variation, the common denominator is that everyone pays for health care as a society — intending to minimize the overall expense and spread around the cost and risk so that an unlucky few are not bankrupted by medical costs. This also ensures that those living in poverty can get the care they might not otherwise be able to afford.
 
While no system is perfect, Europe's universal health care does mean that everyone is taken care of — including foreigners. So if you get sick or injured while traveling, you will receive treatment, no questions asked.

Emergencies
If an accident or life-threatening medical problem occurs on the road, get to a hospital. For serious conditions (stroke, heart attack, bad car accident), summon an ambulance. In most countries, you can call 112, the European Union's universal emergency number for ambulance, fire department, or police. Most countries also have a 911 equivalent that works as well. Or you can ask your hotelier, restaurant host, or whoever's around to call an ambulance (or a taxi for less dire situations).
Be aware that you will likely have to pay out of pocket for any medical treatment, even if your insurance company provides international health care coverage. A visit to the emergency room can be free or cost only a nominal fee, or it can be expensive, depending on where you are and what treatment you need. 

Make sure you get a copy of your bill so that when you return home, you can file a claim to be reimbursed. If you purchased travel insurance to serve as your primary medical coverage, call the company as soon as possible to report the injury. They can usually work directly with the hospital to get your bills paid.

Minor Ailments
If you get sick on your trip, don't wait it out. Find help to get on the road to recovery as soon as possible. Here are your options if you have a non-emergency situation:

Pharmacies
Throughout Europe, people with a health problem go first to the  pharmacy, not to their doctor. European pharmacists can diagnose and prescribe remedies for many simple problems, such as sore throats, fevers, stomach issues, sinus problems, insomnia, blisters, rashes, urinary tract infections, or muscle, joint, and back pain. Most cities have at least a few 24-hour pharmacies.

20.      I see that PRICES and itinerary are subject to change, can you pleases explain that?
All prices are subject to increase up to the receipt of final payment due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, and currency fluctuations. All taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, governments, etc. are not included in price. After final payment the only price increases can be for newly imposed governmental taxes. Gratuities not specifically mentioned are excluded.

Our tours are capacity controlled. Reservations will be accepted on a first come, first served basis.

U.S. Embassy Rome
via Vittorio Veneto 121
00187 Roma
Phone: (+39) 06.46741
EMERGENCY :  dial 112 while in Europe

Mission Statement
To offer a quality tour experience at an affordable price seeing the sights of Italy and surrounding countries.

CDC VIAGGI of Digiacomo Biagio S.A.S.
Registered 08/09/1997 with the Chamber of Commerce of Ragusa, Italy
Registration n. 90181 released by the Region of Sicily Tourism Administration
P.IVA n. (federal id n.) 01051840880i

Our Contacts

Italy Plus Tours LLC

Giovanni Catalano & MJ Parri

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